BT has announced the creation of a new Chief Strategy and Transformation Officer role, reporting directly to Chief Executive Gavin Patterson, to help overhaul its customer experience.
The role will be filled by Michael Sherman who will join BT in May, having spent 11 years leading the Boston Consulting Group’s Technology, Media and Telecommunications practice in the United States.
In his new post Sherman will work with Patterson, the BT board and its customer facing units “to develop and drive the company’s strategy, customer experience and transformation programmes.”
Announcing the hiring, Patterson said: “I’m delighted Mike has decided to join BT and become part of my executive team.
“He will be a fantastic addition who will help us to take our strategy, strategic planning and transformation plans to the next level.”
Michael Sherman added: “BT is in a great position. It’s a world class provider of digital services to multinationals and the UK’s leading provider of broadband and mobile.
“I’m excited to be able to help drive forward the strategy that Gavin and his team are building and bring further insight and focus.”