Channel 4 has apologised to YouView users who missed the last few moments of Homeland’s opening episodes and says it’s taking action to prevent further problems.
YouView, the broadcaster and ISP backed digital TV service, uses an Accurate Record system which is designed to negate the need to ‘pad’ recordings by using a signal from the broadcaster to start and end recordings.
If the timing of these signals is inaccurate, recordings can start or end at the wrong time.
YouView users posting on the service’s support forum have complained about missing the closing moments of Homeland’s first two episodes.
Affected users say they were forced either to record a further showing or watch again via YouView’s catch-up service, in both cases fast forwarding to watch the last minute or so of the episode.
A spokesperson for Channel 4 told seenit.co.uk: “We are aware that some YouView users who recorded Homeland on Channel 4 HD experienced recordings that were clipped at the end.
“We apologise to any users that missed the end of Homeland and we are implementing changes to prevent this happening in the future. If anyone did miss any of the Homeland action – Homeland is also available to watch On-Demand via the YouView box.’