BT has announced plans to recruit a further 500 customer service staff in the UK and Ireland as it steps up efforts to reduce customer complaints and improve service levels.
BT and Dolby have been working on the feature for the past 18 months and say it is best suited to stadium and arena events where, combined with the UHD picture quality, it can create an ‘immersive’ experience for viewers.
First rolling-out in the Midlands, the lockers are powered by Pelipod, a connected parcel delivery solution business recently bought by BT’s Wholesale and Ventures division.
In July the regulator published a list of competition concerns which it asked BT to address by agreeing to new governance arrangements for Openreach.
The company provides TV services through its BT, EE and Plusnet brands and has been investing heavily in sports content and, through its partnership with AMC, US dramas.
Known as Long Reach VDSL, the technology was installed into the community’s existing fibre broadband cabinet and Openreach says users are already seeing “significant increases” in their speeds.
BT’s Home Hub wireless router has had a bit of a refresh and now sports a new name, a revamped look and a host of tech and design enhancements.