O2 has launched a free screen replacement service for customers buying a new handset, entitling them to get the screen replaced once during the 24 months of their contract.
The service’s launch – believed to be the only one of its kind in the UK – comes as research commissioned by the network revealed that up to 51% of smartphone owners across the UK have cracked the screen of their handset at least once and that up to 7.5 million people in the UK have a phone with a screen at any given time.
To make their replacement claim customers simply need to call Pay Monthly customer service. The next day courier service will collect the handset with the cracked screen and provide a replacement device, ensuring pain free screen replacements.
Nina Bibby, Chief Marketing Officer at O2 said: “A customer’s phone is much more than just a phone – it’s how they share every experience, connecting them to the people and things that they love. So we also know how frustrating a cracked screen can be.”
“We know that cost can put customers off getting their handsets fixed – and that they don’t always trust some of the outlets offering cut-price repairs.
“So, we’re launching free screen replacements to fix both of those problems as quickly and easily as possible for our customers.”