Customers of Sky’s Now TV streaming brand are to be offered refunds and gestures of goodwill after a service failure left them unable to access the service on Sunday.
Available via apps, a dedicated Now TV box and selected smart TV platforms, Now TV offers access to Sky’s movie, entertainment and sports channels with no long-term commitment.
The sports channels are available via a £9.99 day pass which gives live access to major sporting events, while the movie and entertainment channels and on demand box sets cost £8.99 and £4.99 respectively.
An outage on Sunday left users – including those who’d paid for sports passes – unable to access the platform.
Sky kept customers informed of their efforts to resolve the hitch via their forums and is now promising automatic refunds for affected sports pass customers and “a gesture of goodwill” for movie and entertainment customers.
The outage comes just weeks after the company apologised for the quality of streams during peak time and offered a free Sky Movies Month Pass as compensation.
Customers also experienced difficulties watching the return of Game of Thrones, with higher than expected traffic levels overwhelming the platform.