Telecoms

  • Orange & T-Mobile parent announces customer service overhaul

    Orange & T-Mobile parent announces customer service overhaul

    —

    by

    Staff

    Everything Everywhere, the company behind the T-Mobile and Orange mobile brands, has announced an overhaul of its approach to customer services. As part of a £50m investment programme the company is training staff on popular operating systems such as Apple’s iOS and Google’s Android, providing customers with “experts” on their specific device. The company says…

  • YouView publishes final content search and UI plans

    YouView publishes final content search and UI plans

    —

    by

    Staff

    YouView, the much delayed TV service backed by the BBC, ITV TalkTalk and BT, has published the final version of its user interface and search policy. The service operates similar to BT’s existing BT Vision product which it is expected to replace, offering broadband delivered on demand content in addition to the broadcast (linear) Freeview…

  • YouView ‘in final testing stage’

    YouView ‘in final testing stage’

    —

    by

    Staff

    The much delayed YouView service is in the final stages of testing according to the Financial Times. When up and running the service will offer digital recorders (PVRs) similar to Freeview+ and Sky+ boxes which feature a backwards EPG linked to catch-up services. It will also allow pay-TV services such as Sky’s NOW TV to…

  • Three announce new low-cost MiFi

    Three announce new low-cost MiFi

    —

    by

    Staff

    Mobile operator Three says it will shortly offer a new “value model” of its popular MiFi device. As with the current device, the Huawei E5331 Value MiFi will offer wireless internet access using Three’s HSPA+ broadband technology allowing users to connect up to five Wi-Fi enabled devices to the web while on-the-go. Three say new…

  • Orange and Three to offer HTC Desire C

    Orange and Three to offer HTC Desire C

    —

    by

    Staff

    Two of the UK’s mobile networks have confirmed plans to offer the Android-powered HTC Desire C smartphone from next month The handset features Beats Audio™ technology, making it a great choice for music lovers who want a stylish, feature-packed smartphone at an affordable price. 

 The Desire C runs Android 4.0 (Ice Cream Sandwich) and…

  • Apple renames iPad 4G after complaints

    Apple renames iPad 4G after complaints

    —

    by

    Staff

    Apple has dropped the word ‘4G’ from its third generation iPad after complaints that the name and adverts for the device were misleading. The latest iPad is available with support for WiFi only and WiFi and mobile broadband. Previous versions included support for the widely used 3G data networks offered by all UK networks. Apple…