Telecoms

  • 1,000 new posts created as BT seeks to repair poor customer service reputation

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    Staff

    The company has long faced complaints about the quality of its call centres and the service they offer to consumers, driven in part by a decision to offshore thousands of jobs.

  • BT given final go-ahead to gobble up EE

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    Staff

    A number of companies who gave evidence to the CMA inquiry warned about a loss of competition but the watchdog ruled that while both BT and EE currently offer mobile services and home broadband, each was only a small player in the other’s core market.

  • EE adds mobile tracking to product line-up

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    Staff

    The firm says adding the device to its product range “forms part of EE’s connected strategy offering devices and mobile accessories that provide new and exciting experiences for customers on the go. “

  • EE TV to add TVPlayer’s line-up of pay TV channels

    EE TV to add TVPlayer’s line-up of pay TV channels

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    Staff

    The channels will be offered in addition to the basic Freeview channels delivered to the box via the customer’s aerial and brings EE TV closer to services already offered by TalkTalk and BT which is in the process of buying EE.

  • O2 now offering cloud storage to mobile users

    O2 now offering cloud storage to mobile users

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    Staff

    Mobile network O2 is offering customers what it claims to be “one of the UK’s best value” cloud storage services which will let them “securely store and access their entire digital life.”

  • Virgin Media announces 300Mbps business broadband service

    Virgin Media announces 300Mbps business broadband service

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    Staff

    Virgin Media is to launch a new 300Mbps broadband service next year, bringing business customers speeds which are almost four times faster than ISPs using BT’s network can deliver.