Telecoms
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ASDA Mobile to offer 4G after extending MVNO deal with BT’s EE
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The supermarket piggybacks on the BT-owned mobile network, allowing it to offer a range of Pay As You Go tariffs to “hundreds of thousands” of customers. The two firms signed a five-year contract in August 2014 and have now extended the deal to the end of 2020.
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EE slapped with £2.7m fine after mis-billing thousands of customers
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Mobile firm EE has been fined £2.7m after it overcharged tens of thousands of customers who contacted its customer services number.
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EE completes migration of customer service to UK and Ireland
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The mobile network pledged to ‘on-shore’ jobs in a bid to boost customer service levels. EE’s fulfilment of the undertaking has involved creating 1,000 new jobs across its North Tyneside, Darlington, Plymouth and Merthyr Tydfil sites.
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BT aims to cut engineer response times by deploying thousands of smart lockers around the UK
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First rolling-out in the Midlands, the lockers are powered by Pelipod, a connected parcel delivery solution business recently bought by BT’s Wholesale and Ventures division.
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Sky Mobile to let customers roll-over unused data for up to three years
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The UK’s largest pay-TV firm announced plans to enter the mobile sector after rival BT confirmed its intent to buy EE, a move which made it the biggest ‘quad play’ provider of broadband, mobile, TV and fixed-line phone services.
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Ofcom orders BT to split Openreach into legally distinct business
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In July the regulator published a list of competition concerns which it asked BT to address by agreeing to new governance arrangements for Openreach.