Openreach
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BT’s Openreach vows to boost service levels
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Complaints from rival ISPs have increased in the past few months as some seek to use BT’s impending purchase of EE to force Openreach to be split from the rest of BT.
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Openreach starts trials of ultrafast broadband tech
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BT’s Openreach division is testing the real-world performance of G.fast, a new technology which can deliver speeds of up to 500Mbps over the firm’s existing fibre and copper network.
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Ofcom seeks views on telecoms and digital market shake-up
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The suggestion most likely to dominate headlines is to force the separation of BT’s Openreach division which is used by the majority of phone and internet providers to supply customers.
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BT calls for Ofcom to review Sky’s pay-TV ‘dominance’
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The head of BT’s consumer arm has urged telecoms and media regulator Ofcom to expand its review into the UK’s telecoms market to cover pay-TV firms. The call from John Petter comes just weeks after Sky slammed the performance of BT’s Openreach division and urged regulators to consider forcing its sale.
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Sky slams BT’s Openreach reliability and performance
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Pay-TV and broadband giant Sky has slammed the performance of BT’s Openreach division, saying it regularly misses hundreds of appointments month and leaves thousands more customers with incomplete jobs.
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New rules on phone and broadband switching come into effect
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From this week, responsibility for cancelling existing contracts and ensuring the smooth transfer of all services becomes the responsibility of the new provider rather than the customer. The change follows Ofcom research which suggested some consumers experienced difficulties and delays getting their existing provider to request to enact requested cancellations and changes.