Openreach

  • Sky slams BT’s Openreach reliability and performance

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    Staff

    Pay-TV and broadband giant Sky has slammed the performance of BT’s Openreach division, saying it regularly misses hundreds of appointments month and leaves thousands more customers with incomplete jobs.

  • New rules on phone and broadband switching come into effect

    New rules on phone and broadband switching come into effect

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    Staff

    From this week, responsibility for cancelling existing contracts and ensuring the smooth transfer of all services becomes the responsibility of the new provider rather than the customer. The change follows Ofcom research which suggested some consumers experienced difficulties and delays getting their existing provider to request to enact requested cancellations and changes.

  • BT makes EE case to UK competition regulators

    BT makes EE case to UK competition regulators

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    Staff

    BT today urged regulators to advance their scrutiny of its £12bn purchase of EE to the next and final stage, claiming the deal would not harm competition or dilute consumer choice.

  • Ofcom could force BT to offer rivals ‘dark fibre’ access

    Ofcom could force BT to offer rivals ‘dark fibre’ access

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    Staff

    BT could be forced to open up its fibre network to rivals under plans put forward by Ofcom to boost competition in the supply of high-speed data lines to large businesses and public institutions.

  • BT shareholders approve £12.5bn EE deal

    BT shareholders approve £12.5bn EE deal

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    Staff

    BT’s takeover of mobile network EE took a step forward today after 99.73% of the broadband and fixed line giant’s shareholders approved the £12.5bn deal at a special General Meeting convened in Central London today.

  • BT says revised broadband margin rules remain “flawed”

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    Staff

    In January the UK’s telecoms regulator announced new rules requiring BT to maintain “a sufficient margin” between what it charges rivals to access its superfast broadband network and the retail prices it charges end users.