Ofcom
-
Vodafone UK names seven 5G trial cities
—
by
The network says the upcoming trials in Aberdeen, Coventry, Edinburgh, Huddersfield, Milton Keynes, Peterborough and Stirling will ensure that we are ready for the commercial launch of full 5G, which is expected to arrive early in 2020 to coincide with a wide choice of compatible phones and devices.
-
BT retail boss Marc Allera promises to tackle poor customer service as he confirms the brand will return to UK’s high streets
—
by
The UK’s oldest and largest telecoms provider has developed a reputation among many current and former users for poor and unresponsive service, and frequently scores poorly in Ofcom and industry customer service and complaints leagues.
-
5G: Vodafone, EE, O2 and Three pay £1.4bn in Ofcom’s spectrum auction
—
by
Vodafone has taken the biggest slice of 5G-capable spectrum in Ofcom’s auction, in which the the UK’s other established players, EE, O2 and Three, also won new spectrum.
-
Bidding commences in UK’s 5G spectrum auction
—
by
Bidding has begun in Ofcom’s auction of radio spectrum that can support future 5G services, as well as additional capacity which will help mobile firms meet current demand.
-
Switching mobile networks is about to get much simpler
—
by
Instead of having to call their existing provider and enduring often unwanted efforts to persuade them to stay, customers will be able to just text their provider or visit their website to request a PAC number which they can give to their new network to bring their number across.
-
New rules will guarantee broadband and landline users compensation for delayed repairs and missed appointments
—
by
Customers whose faults aren’t repaired within 2 working days will get an automatic credit of £8 on their account for each subsequent day’s delay, while customers whose initial installation date is missed will receive £5 for each day they’re without service.