• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

SEENIT

TV, Film, Broadband, Pay-TV, Games, Computing and Tech | News, Comment & Reviews

  • NEWS
  • FEATURES
  • ADVERTISE
  • Twitter

New rules will guarantee broadband and landline users compensation for delayed repairs and missed appointments

November 10, 2017 - Martin Hoscik@seenituk

Broadband firms have agreed to provide customers with automatic compensation if they miss appointments or fail to repair or install services on time.

The move follows an intervention by telecoms regulator Ofcom and will cover the 90% of UK landline and broadband customers who use BT, Sky, TalkTalk, Virgin Media and Zen Internet.

Customers whose faults aren’t repaired within 2 working days will get an automatic credit of £8 on their account for each subsequent day’s delay, while customers whose initial installation date is missed will receive £5 for each day they’re without service.

Those customers whose engineer appointment is missed or is cancelled with less than 24 hours notice will get a £25 credit.

Currently only around one in seven customers receive compensation for delays and missed appointments, and Ofcom says even then these are paid “only in small amounts”.

The new system will ensure all customers have a fixed entitlement, although firms are allowed up to 15 months to update billing and account systems and adopt the new rules.

Lindsey Fussell, Ofcom’s Consumer Group Director, said: “Waiting too long for your landline or broadband to be fixed is frustrating enough, without having to fight for compensation.

“So providers will have to pay money back automatically, whenever repairs or installations don’t happen on time, or an engineer doesn’t turn up.

“People will get the money they deserve, while providers will want to work harder to improve their service.”

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to share on Tumblr (Opens in new window)
  • Click to share on Pinterest (Opens in new window)

Blu-ray and Gaming Top Buys

Cecil B. DeMille’s The Ten Commandments is coming to 4K UHD Blu-ray

Coming to America is getting a 4K Blu-ray release

Season 2 of Kevin Costner’s Yellowstone is coming to Blu-ray and DVD

RECENT

Disney+ confirms air dates for The Falcon and The Winter Soldier, Star Wars: The Bad Batch, Loki and Turner & Hooch

ITV announces new Bear Grylls specials with Jonny Wilkinson and Nicola Adams

Reemah Sakaan named as BritBox’s new international CEO

The Secret Garden takes Number 1 spot in latest Official Film Chart

Popular

Sky bags first run rights to Entertainment One catalogue

Freesat adds BBC Sounds to app line-up

Coming To America sequel to get global release on Amazon Prime Video

Hitman developers announce new James Bond game

Featured

Ofcom calls for greater social and geographic diversity in TV and radio

BT Sport app now available on Now TV devices

StarzPlay is now available from Rakuten TV

Britbox – What does the new UK-centric streaming service offer?

ADVERTISE ON SEENIT

We’re pleased to offer a number of advertising opportunities to high quality brands including sponsored content, competitions and advertising placements.

Please contact us for details.

MORE FROM US

Copyright © 2021 · All Rights Reserved · Contact Us · Copyright · Terms of Use · Privacy Policy