Telecoms
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BT’s Openreach vows to boost service levels
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Complaints from rival ISPs have increased in the past few months as some seek to use BT’s impending purchase of EE to force Openreach to be split from the rest of BT.
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BT brings call centres back to UK in bid to boost service
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Like many firms BT spent years insisting the move offshore hadn’t led to a decline in standards and service despite large numbers of complaints from disgruntled customers.
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EE unveils measures to boost poor customer service
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Persistently high levels of complaints from broadband customers have forced bosses at EE to recruit hundreds of new staff and announced a “major overhaul” of its customer services.
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Trailer: Ben Foster in The Program
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Inspired by David Walsh’s book, this thriller looks at how one of the greatest deceptions in the modern era was uncovered while Armstrong convinced the world he was a hero.
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UK mobile users keeping phones for longer and switching to SIM-only deals
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Research from polling and data firm YouGov has revealed that 16% of UK mobile phone customers now have a SIM-only deal – the same proportion of phone owners as use pay as you go.
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Vodafone extends home broadband service to all UK homes
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The service comes with a range of extras including parental controls, one-button WiFi access for guests.