Ofcom
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Ministers publish post-Brexit changes to UK’s net neutrality laws
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Rules require Internet Service Providers (ISPs) treat all web traffic equally and in a non-discriminatory way and ensure, for example, that no ISP can slow down attempts to visits or use services owned by competitors.
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Ofcom publishes draft rules to force mobile firms to reduce consumer bills once their contract term expires
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The telecoms regulator says as many as 1.5m British consumers continue to pay the original full cost of their tariff even after the their minimum term is up, meaning they’re effectively still paying towards the cost of the handset despite their network already having recouped the cost.
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BT to create 1,000 new permanent customer service jobs as bosses work to boost customer satisfaction
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Despite investing heavily in its product range, including TV and mobile offerings, in order to boost retention rates and sales, the firm is often among the worst performers in Ofcom’s complaints leagues.
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Virgin Media accused of walking away from new UKTV deal
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The entire portfolio of 10 channels were removed from Virgin Media’s TV channels 2 weeks ago with the firm accused by UKTV of wanting “a significant cut” in the fees that pays UKTV for channels and catch-up content.
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Ofcom mulls forcing ISPs, mobile networks and Pay-TV firms to tell customers when contracts and associated discounts are ending
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The UK’s competitive market means ISPs, mobile networks and pay-TV companies offer a range of promotions and deals to tempt new customers to switch to them, but many of these lower prices come to an end after the initial contract term, with customers often facing automatic price hikes as soon as they’re out of contract.
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Ofcom research claims streaming subscriptions now outnumber traditional pay-TV ones
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According to the regulator, the total number of streaming subscriptions reached 15.4 million in the first quarter of 2018, with the number of pay TV subscriptions standing at 15.1 million.