Ofcom
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Ofcom imposes price cap on 118 directory enquiry services
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The regulator says the cost of an average 90-second call can range from £1 when calling the Post Office’s 118855 service to almost £20 when calling Telecom2’s 118004. The price charged by the most popular service – 118 118 – for a 90-second call is now £11.23.
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Latest Ofcom report suggests BT is delivering on promise to boost customer service
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All three brands have previously scored poorly in the telecoms and TV regulator’s quarterly complaints report, with BT faring especially poorly in the pay-TV sector where last year complaint levels were almost 4 times the industry average.
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Ministers publish post-Brexit changes to UK’s net neutrality laws
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Rules require Internet Service Providers (ISPs) treat all web traffic equally and in a non-discriminatory way and ensure, for example, that no ISP can slow down attempts to visits or use services owned by competitors.
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Ofcom publishes draft rules to force mobile firms to reduce consumer bills once their contract term expires
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The telecoms regulator says as many as 1.5m British consumers continue to pay the original full cost of their tariff even after the their minimum term is up, meaning they’re effectively still paying towards the cost of the handset despite their network already having recouped the cost.
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BT to create 1,000 new permanent customer service jobs as bosses work to boost customer satisfaction
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Despite investing heavily in its product range, including TV and mobile offerings, in order to boost retention rates and sales, the firm is often among the worst performers in Ofcom’s complaints leagues.
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Virgin Media accused of walking away from new UKTV deal
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The entire portfolio of 10 channels were removed from Virgin Media’s TV channels 2 weeks ago with the firm accused by UKTV of wanting “a significant cut” in the fees that pays UKTV for channels and catch-up content.