Ofcom

  • TalkTalk tops Ofcom’s broadband and fixed line complaints

    TalkTalk tops Ofcom’s broadband and fixed line complaints

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    Staff

    Communications regulator Ofcom says TalkTalk was the most complained about provider of landline and broadband services between October to December 2011, though the number of complaints against the firm has fallen since the first quarter of the year. Ofcom publishes a quarterly complaints report “to provide useful information for consumers, and also to incentivise telecoms…

  • Ofcom proposes action to protect mobile customers from high roaming bills

    Ofcom proposes action to protect mobile customers from high roaming bills

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    by

    Staff

    Phone regulator Ofcom says it is working with the mobile phone industry and EU to protect customers from unexpectedly large bills. At present, EU rules require operators to suspend an account once the bill reaches €50 for customers travelling in Europe. Networks are also required to send alerts to consumers when they reach 80 and…

  • Proposals to make switching broadband and phone provider easier unveiled

    Proposals to make switching broadband and phone provider easier unveiled

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    by

    Staff

    Phone and broadband regulator Ofcom has published new proposals which would make it easier for households to switch providers. Despite existing measures to guarantee the ability switch easily, Ofcom says its research shows customers continue to face issues when changing provider. The body is proposing that the new provider become responsible for managing the switching…

  • UK broadband users enjoying faster speeds

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    Staff

    UK households are enjoying 22 per cent faster broadband speeds at home than they were 12 months ago, according to new Ofcom research. In November 2011 the average residential broadband speed was 7.6Mb compared with 6.2Mb in December 2010. The regulator says the increase is mainly due to consumers upgrading to packages offering higher speeds.…

  • TV product placement logo unveiled

    TV product placement logo unveiled

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    Staff

    Commercial TV channels airing UK-produced shows containing product placement – the inclusion of goods or services in return for a fee – will have to transmit a new logo around the programmes to ensure viewers are aware of of the inclusion of featured items. Under guidelines set out by broadcasting regulator Ofcom, the logo will…

  • Innovation, not regulated prices, is the answer for Sky's competitors

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    Staff

    We’d all raise an eyebrow if Lada suddenly demanded Porsche supply it with 911’s at a price Lada’s customers could afford, but when it comes to Sky it’s suddenly Ok to sit on the sidelines, allow someone to build the end product and then demand access to it at a price which suits your chosen…