Ofcom
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Ofcom mulls forcing ISPs, mobile networks and Pay-TV firms to tell customers when contracts and associated discounts are ending
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The UK’s competitive market means ISPs, mobile networks and pay-TV companies offer a range of promotions and deals to tempt new customers to switch to them, but many of these lower prices come to an end after the initial contract term, with customers often facing automatic price hikes as soon as they’re out of contract.
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Ofcom research claims streaming subscriptions now outnumber traditional pay-TV ones
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According to the regulator, the total number of streaming subscriptions reached 15.4 million in the first quarter of 2018, with the number of pay TV subscriptions standing at 15.1 million.
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BBC to open new design and engineering hub in Glasgow
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The new hub of more than 110 people will include the existing BBC Design + Engineering team in Pacific Quay, Glasgow and the broadcaster says it’ll will “play a critical role” in delivering on its ambition to reinvent itself for a new generation
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Vodafone UK names seven 5G trial cities
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The network says the upcoming trials in Aberdeen, Coventry, Edinburgh, Huddersfield, Milton Keynes, Peterborough and Stirling will ensure that we are ready for the commercial launch of full 5G, which is expected to arrive early in 2020 to coincide with a wide choice of compatible phones and devices.
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BT retail boss Marc Allera promises to tackle poor customer service as he confirms the brand will return to UK’s high streets
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The UK’s oldest and largest telecoms provider has developed a reputation among many current and former users for poor and unresponsive service, and frequently scores poorly in Ofcom and industry customer service and complaints leagues.
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5G: Vodafone, EE, O2 and Three pay £1.4bn in Ofcom’s spectrum auction
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Vodafone has taken the biggest slice of 5G-capable spectrum in Ofcom’s auction, in which the the UK’s other established players, EE, O2 and Three, also won new spectrum.