Ofcom
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EE completes migration of customer service to UK and Ireland
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The mobile network pledged to ‘on-shore’ jobs in a bid to boost customer service levels. EE’s fulfilment of the undertaking has involved creating 1,000 new jobs across its North Tyneside, Darlington, Plymouth and Merthyr Tydfil sites.
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Government confirm Sir David Clementi to be new BBC Chair
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Sir David’s appointment will be confirmed following an appearance before Parliament’s Culture Media and Sport select committee later this month.
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Court told TalkTalk ‘only has 125,000 paying TV subscribers’
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The number of TalkTalk customers paying a regular monthly subscription for TV channels could be as low as 125,000 according to evidence recently heard by the Competition Appeals Tribunal.
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Another 500 UK jobs created as BT seeks to banish reputation for poor customer service
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BT has announced plans to recruit a further 500 customer service staff in the UK and Ireland as it steps up efforts to reduce customer complaints and improve service levels.
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Ofcom orders BT to split Openreach into legally distinct business
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In July the regulator published a list of competition concerns which it asked BT to address by agreeing to new governance arrangements for Openreach.
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BT names Chairman of new Openreach board
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BT has appointed former Ofcom board member Mike McTighe as the first Chairman of Openreach, the division which manages the UK’s largest fixed line phone and broadband network.