Ofcom
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BT’s AMC channel to introduce subtitles from 2017
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The channel shows a host of major US dramas including Fear The Walking Dead and Into the Badlands but currently doesn’t offer subtitles, meaning shows are inaccessible to many viewers with hearing problems.
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Vodafone fined £4.6 million after regulator discovers “serious and sustained breaches” customer service failures
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Vodafone has been fined £4.6m after telecoms regulator Ofcom ruled it had subjected customers to “serious and sustained breaches of consumer protection rules”.
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Government confirms BBC must disclose top presenter pay
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The new charter follows publication earlier this year of a Government White Paper setting out reforms of the BBC’s governance which will now be split between a new board and media regulator Ofcom.
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Premier League TV rights probe dropped by Ofcom
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The investigation was opened at the urging of Virgin Media which claimed competition between Sky and BT for major sporting rights was pushing up prices for consumers.
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BT to retain ownership of Openreach following Ofcom review into UK telecoms market
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Today’s announcement follows a lengthy review into the UK’s telecom sector which was instigated, in part, by concerns over Openreach’s performance and impartiality.
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EE credits new UK call centres with fall in complaints
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Earlier this year the mobile network and parent company BT announced ambitious plans to ‘on-shore’ all call centre roles in a bid to improve customer service levels.