Ofcom

  • Ofcom announces new Channel 4 Chairman

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    Staff

    EasyJet Deputy Chairman Charles Gurassa has been appointed as the next Chairman of Channel 4 and will take up his post later this week.

  • 1,000 new posts created as BT seeks to repair poor customer service reputation

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    Staff

    The company has long faced complaints about the quality of its call centres and the service they offer to consumers, driven in part by a decision to offshore thousands of jobs.

  • BT given final go-ahead to gobble up EE

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    Staff

    A number of companies who gave evidence to the CMA inquiry warned about a loss of competition but the watchdog ruled that while both BT and EE currently offer mobile services and home broadband, each was only a small player in the other’s core market.

  • BT says sorry after complaint numbers spike

    BT says sorry after complaint numbers spike

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    Staff

    Ofcom’s latest complaints bulletin showed that in the three-month period covering July to September 2015, BT was the most complained about of all UK pay-TV operators with 25 complaints per 100,000 customers.

  • Channel 4 brings catch-up subtitles to iPad and iPhone app

    Channel 4 brings catch-up subtitles to iPad and iPhone app

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    Staff

    Channel 4 has added subtitles to its iPad and iPhone catch-up app, All 4. The move means deaf and hearing impaired TV fans can more easily enjoy their favourite Channel 4 shows while on the move.

  • Ofcom scraps rules forcing sale of Sky Sports to rival pay-TV firms

    Ofcom scraps rules forcing sale of Sky Sports to rival pay-TV firms

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    Staff

    In 2010 the regulator introduced a ‘wholesale must-offer’ obligation to ensure that sports fans could watch major competitions regardless of their chosen platform. The move was prompted by concerns that Sky could have motive to withhold its channels from rials in order to dominate the market for pay sports.