Ofcom

  • Ofcom publishes proposals to improve TV subtitles

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    Staff

    Ofcom has published new proposals to improve the quality of live subtitling on UK TV for the million people with hearing impairments which rely on them. It says while pre-prepared subtitling is generally of a good quality, viewers have expressed dissatisfaction with the speed, synchronisation, accuracy and presentation of live TV subtitling. To help address…

  • One month left to respond to Ofcom’s 0800 and 0845 reforms

    One month left to respond to Ofcom’s 0800 and 0845 reforms

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    Staff

    Consumers and interested parties have one month left in which to respond to to telecom regulator Ofcom’s plans to ensure greater transparency of charges for calling numbers starting 08, 09 and 118. As reported earlier this month, Ofcom says customers whose landline is provided by companies other than BT cannot always “easily tell how much…

  • Ofcom to make 0800 free on all mobile and fixed line deals

    Ofcom to make 0800 free on all mobile and fixed line deals

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    Staff

    Telecoms regulator Ofcom is consulting on new rules which will ensure phone users always know the cost of calling numbers starting 08, 09 and 118. It has also announced plans to ensure calls to freephone (0800) numbers are always free, even on mobiles. The regulator says non-BT customers cannot always “easily tell how much they…

  • Mobile phone competition is driving great savings for UK consumers

    Mobile phone competition is driving great savings for UK consumers

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    Staff

    With 20 million of us having a second mobile, the UK’s networks have to work especially hard to earn our custom.

  • Orange tops broadband and mobile complaints, BT TV complaints grow

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    Staff

    Complaints about Orange’s fixed-line broadband services grew in the last quarter, according to figures covering October and December 2012 and released by Telecoms regulator Ofcom. The company generated more complaints as a proportion of its broadband customer base – 0.70 per 1,000 customers – than any other provider. The level of complaints increased from 0.50…

  • Ofcom research shows 13% of UK homes have super-fast broadband

    Ofcom research shows 13% of UK homes have super-fast broadband

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    Staff

    The UK’s average broadband speeds rose by more than a third last year while the number of homes with super-fast broadband more than doubled, according to new research by Ofcom. The telecoms regulator says average actual UK speed has risen by a third (3.1Mbit/s or 34%) in the six months from May to November 2012,…