Ofcom

  • Orange tops broadband and mobile complaints, BT TV complaints grow

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    Staff

    Complaints about Orange’s fixed-line broadband services grew in the last quarter, according to figures covering October and December 2012 and released by Telecoms regulator Ofcom. The company generated more complaints as a proportion of its broadband customer base – 0.70 per 1,000 customers – than any other provider. The level of complaints increased from 0.50…

  • Ofcom research shows 13% of UK homes have super-fast broadband

    Ofcom research shows 13% of UK homes have super-fast broadband

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    Staff

    The UK’s average broadband speeds rose by more than a third last year while the number of homes with super-fast broadband more than doubled, according to new research by Ofcom. The telecoms regulator says average actual UK speed has risen by a third (3.1Mbit/s or 34%) in the six months from May to November 2012,…

  • UK’s 4G mobile auction: What the winners said

    UK’s 4G mobile auction: What the winners said

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    Staff

    The UK’s telecoms regulator has announced the winners of its 4G auction, here’s what the successful bidders had to day in full, as well as the spectrum lots they secured and prices they’re paying: Vodafone UK chief executive Guy Laurence: “We’ve secured the low frequency mobile phone spectrum that will support the launch of our…

  • Ofcom announces 4G auction winners

    Ofcom announces 4G auction winners

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    Staff

    Telecoms regulator Ofcom today announced the winners of the 4G mobile spectrum auction. 4G networks will allow operators to offer ultrafast mobile broadband services to consumers and businesses. Seven companies bid for 28 lots of spectrum in two separate bands – 800 MHz and 2.6 GHz. The lower frequency 800 MHz band is part of…

  • Ofcom names 4G mobile bidders

    Ofcom names 4G mobile bidders

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    Staff

    Telecoms regulator Ofcom has announced the names of the companies bidding for the UK’s 4G spectrum which will allow networks to offer super-fast mobile broadband. The bidders include Everything Everywhere, owners of T-Mobile and Orange who are already offering 4G services, O2 owners Telefónica and Vodafone. Also bidding are BT subsidiary Niche Spectrum Ventures Limited…

  • Broadband and mobile customers could get new right to cancel contracts over price hikes

    Broadband and mobile customers could get new right to cancel contracts over price hikes

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    Staff

    Broadband, phone and mobile customers could gain the power to end their contract without penalty if prices increase. At present customers are generally unable to exit a contract if prices increase during its term without paying a penalty. The only exception is where a provider agrees an increase would to cause a ‘material detriment’ to…