TalkTalk
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TalkTalk seeks to boost customer service with new CRM platform
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TalkTalk has announced plans to axe its various legacy customer service systems and migrate to the Kraken customer management platform. The ISP says the switch will serve its ambition to “deliver a more customer-friendly offering”. Kraken which is widely used by UK utility companies including Octopus Energy, EDF Energy, Severn Trent, a single universal model…
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Openreach reveals 92 new areas where it will stop selling copper-based broadband
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Openreach has a rolling policy to stop selling legacy analogue products and services when full fibre becomes available to a majority of premises in an area.
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Openreach confirms 84 additional copper switch-off areas
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The Openreach network is used by a host of providers such as like BT, Sky, TalkTalk and Vodafone to provide internet and phone products to their end users.
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Netgem expands FAST channel aggregation service to more countries
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The ‘FAST Lane’ service is designed to deliver the best experience and maximum revenue for TV service operators and content owners.
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TalkTalk’s wholesale business gets new brand
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TalkTalk’s wholesale business is being rebranded to PlatformX Communications as part of the demerger of the group’s consumer and wholesale operations.
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Ofcom sets new deadline for simplified cross-network broadband switching
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Telecoms regulator Ofcom has set a revised deadline of September 12th for the launch of a new broadband switching scheme intended to simplify the process of changing providers.