Ofcom
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EE credits new UK call centres with fall in complaints
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Earlier this year the mobile network and parent company BT announced ambitious plans to ‘on-shore’ all call centre roles in a bid to improve customer service levels.
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Openreach boss on minimum speed guarantees & building Britain’s ultra-fast broadband network
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To ensure households and businesses in more remote and rural parts of the country aren’t excluded from the digital economy because of slow or unreliable broadband, ministers plan to guarantee all broadband customers a minimum download speed of 10Mbps by 2020.
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BBC and Ericsson promise an end to delayed subtitles
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In 2014 research undertaken by broadcasting regulator Ofcom revealed that subtitles took an average of 5.8 seconds to appear on screen, almost double the recommended 3 seconds.
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BT’s rivals renew calls for “legally separate” Openreach
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A coalition of telecoms firms and trade groups, including Sky, TalkTalk, and Vodafone, has renewed calls for BT’s Openreach network business to be hived off into a “legally separate company”.
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Government sets out new BBC funding and governance arrangements
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While the licence fee will remain and a “new regularised process” for setting the cost will also be introduced, the Government says any new services should be covered by subscription in order to reduce the universal burden placed on licence fee payers.
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BT pledges Fibre to the Premises and G.fast for 12m homes and businesses
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In addition to FTTP, which will be available to around 2m new-build residential and businesses premises, the telecoms giant will deploy G.fast technology on its existing copper and fibre network.