Ofcom
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Big changes coming in how freephone and competition numbers are charged
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From Wednesday all UK mobile and fixed-line phone users will be able to call freephone (0800 and 0808) numbers without charge. On the same day phone companies will need to change how they display the cost of calling numbers starting with 084, 087, 09 and 118 to ensure users understand how much their phone provider…
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New rules on phone and broadband switching come into effect
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From this week, responsibility for cancelling existing contracts and ensuring the smooth transfer of all services becomes the responsibility of the new provider rather than the customer. The change follows Ofcom research which suggested some consumers experienced difficulties and delays getting their existing provider to request to enact requested cancellations and changes.
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Ofcom could force BT to offer rivals ‘dark fibre’ access
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BT could be forced to open up its fibre network to rivals under plans put forward by Ofcom to boost competition in the supply of high-speed data lines to large businesses and public institutions.
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BT shareholders approve £12.5bn EE deal
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BT’s takeover of mobile network EE took a step forward today after 99.73% of the broadband and fixed line giant’s shareholders approved the £12.5bn deal at a special General Meeting convened in Central London today.
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BT says revised broadband margin rules remain “flawed”
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In January the UK’s telecoms regulator announced new rules requiring BT to maintain “a sufficient margin” between what it charges rivals to access its superfast broadband network and the retail prices it charges end users.
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BT fined £880k over text relay delays
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BT has been fined over delays in launching a ‘next generation’ text relay service aimed at helping hearing and speech impaired communities hold faster, more fluent phone conversations.