Ofcom

  • Ofcom boss calls on telecom firms to simplify switching

    Ofcom boss calls on telecom firms to simplify switching

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    Staff

    Ofcom boss Ed Richards has called on businesses to work with the regulator to make it simpler for consumers to change communications providers. Speaking earlier this week, he expressed concern that difficulties with changing provider were preventing consumers from taking full advantage of the choice available. This means consumers are failing to reap the rewards…

  • Ofcom publishes new traffic management guide

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    Staff

    Telecoms regulator Ofcom has published a new consumer information pack explaining how some ISPs restrict and manage internet use during busy peak periods. Ofcom’s research shows only one in ten internet consumers are familiar with the term ‘traffic management’ and that only one per cent have considered the policy when choosing their broadband service. It…

  • Will BT Sport come to Virgin Media this week?

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    Staff

    BT’s sports channels have been live and broadcasting for more than a week but there’s still no deal to bring them to Virgin Media customers. With this weekend marking the start of the Premier League, expectations and rumours of a deal are as fervent as ever but hard, verifiable information is impossible to come by.…

  • Phone and broadband switchers to get new protections

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    Staff

    New rules designed at making it easier for households to switch between phone and broadband providers have been published by Ofcom. Last year the regulator announced launched a consultation on changes to the switching system after research revealed customers were encountering problems when changing provider. According to Ofcom’s research, 46% of consumers with a landline/broadband…

  • Ofcom refuses to grant BT access to Sky Sports

    Ofcom refuses to grant BT access to Sky Sports

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    Staff

    BT’s YouView customers are unlikely to gain access to Sky Sports 1 & 2 for the foreseeable future after Ofcom refused to grant BT an interim order awarding it access to the channels. BT has asked the regulator to investigate Sky for “an abuse of dominance” after the two companies failed to agree a carriage…

  • Ofcom research shows tablets and smartphones are bringing families together

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    Staff

    Almost a quarter of UK households own at least one tablet computer, according to new research published by Ofcom. The telecoms regulator says the growth of smartphones, now owned by 51% of UK adults, and tablets has helped increase the amount of time families spend watching TV together. The devices mean family members are able…