Ofcom

  • Ofcom bans mid-contact price hikes for landline, broadband and mobile users

    Ofcom bans mid-contact price hikes for landline, broadband and mobile users

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    Staff

    Residential and small business customers will be able to end their landline, broadband or mobile contract without penalty if prices are increased mid-contact under new rules published by Ofcom. The new rules follow the telecoms regulator’s consultation earlier this year and come into effect on 23rd January 2014. They apply to any new landline, broadband,…

  • Virgin Mobile extends EE MVNO deal

    Virgin Mobile extends EE MVNO deal

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    Staff

    Virgin Mobile, the world’s first virtual mobile network, has re-appointed EE as its airtime and connectivity partner. Unlike EE, O2, Vodafone and Three, Virgin Mobile doesn’t licence spectrum from Ofcom or own transmission sites, instead it bulk buys access to EE’s network which it uses to power its services. The two companies first partnered for…

  • Ofcom boss calls on telecom firms to simplify switching

    Ofcom boss calls on telecom firms to simplify switching

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    Staff

    Ofcom boss Ed Richards has called on businesses to work with the regulator to make it simpler for consumers to change communications providers. Speaking earlier this week, he expressed concern that difficulties with changing provider were preventing consumers from taking full advantage of the choice available. This means consumers are failing to reap the rewards…

  • Ofcom publishes new traffic management guide

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    Staff

    Telecoms regulator Ofcom has published a new consumer information pack explaining how some ISPs restrict and manage internet use during busy peak periods. Ofcom’s research shows only one in ten internet consumers are familiar with the term ‘traffic management’ and that only one per cent have considered the policy when choosing their broadband service. It…

  • Will BT Sport come to Virgin Media this week?

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    Staff

    BT’s sports channels have been live and broadcasting for more than a week but there’s still no deal to bring them to Virgin Media customers. With this weekend marking the start of the Premier League, expectations and rumours of a deal are as fervent as ever but hard, verifiable information is impossible to come by.…

  • Phone and broadband switchers to get new protections

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    Staff

    New rules designed at making it easier for households to switch between phone and broadband providers have been published by Ofcom. Last year the regulator announced launched a consultation on changes to the switching system after research revealed customers were encountering problems when changing provider. According to Ofcom’s research, 46% of consumers with a landline/broadband…