• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

SEENIT

TV, Film, Broadband, Pay-TV, Games, Computing and Tech | News, Comment & Reviews

  • NEWS
  • UPCOMING BLU-RAYS
  • ADVERTISE
  • Twitter

Phone and broadband switchers to get new protections

August 8, 2013 - Staff@seenituk

The new rules will protect customers switching between broadband providers.
The new rules will protect customers switching between broadband providers.
New rules designed at making it easier for households to switch between phone and broadband providers have been published by Ofcom.

Last year the regulator announced launched a consultation on changes to the switching system after research revealed customers were encountering problems when changing provider.

According to Ofcom’s research, 46% of consumers with a landline/broadband bundle who considered switching, but eventually decided against it, said a lack of clarity about the switching process had put them off.

The new rules are designed to ensure customers have greater safeguards and could help increase competition by removing uncertainty.

Under the revised rules, the customer’s new provider will be solely responsible for managing the switching process, giving them a single point of contact in the event of problems.

The rules will also protect customers against being switched without their knowledge, a process known as ‘slamming’, with all providers required to a record of the customer’s consent to the switch.

Firms will also need to give customers better information on the implications of changing provider, such as early termination charges, so they can make informed decisions.

And providers will have to protect consumers against losing service when changing provider, particularly when switching both landline and broadband services.

Ofcom says it is consulting on the detail of the changes and expects the new rules to come into effect by 2015.

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to share on Tumblr (Opens in new window)
  • Click to share on Pinterest (Opens in new window)

Tagged With: Telecoms

RECENT ARTICLES

ITV agrees three season deal to show LaLiga

O2 announces ‘Switch Up’, a way for customers to upgrade their handset at any time

Rosaline, a retelling of Romeo & Juliet, is coming to Disney+ UK

Apple TV+ renews Physical for third season

UPCOMING BLU-RAY RELEASES

George A. Romero inspired zombie series Day of the Dead is coming to Blu-ray next month 

Baz Luhrmann’s Elvis biopic comes to Blu-ray and 4K UHD Blu-ray next month

Eureka to release new trilogy of Boris Karloff classics

Disaster epic Shattered Earth is getting a UK release next month

POPULAR

CMA approves BT and Warner Bros. Discovery sport channel tie-up

Star Trek: The Motion Picture Director’s cut is coming to 4K Ultra HD Blu-ray in September

Kris Marshall and Sally Bretton to headline new Death in Paradise spin-off

Streaming sticks and Smart TVs will be forced to prominently display UK catch-up apps under new rules

ADVERTISE ON SEENIT

We’re pleased to offer a number of advertising opportunities to high quality brands including sponsored content, competitions and advertising placements.

Please contact us for details.

 

TOPICS

Audio Blu-rays and DVD Cinema Gaming Guides Streaming Telecoms Television

Copyright © 2022 · All Rights Reserved · Contact Us · Copyright · Terms of Use · Privacy Policy · StreamedTV.uk