Ofcom

  • Sim card deals: the quiet revolution in mobile communications

    Sim card deals: the quiet revolution in mobile communications

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    Staff

    Using prepaid sim cards and sim only deals can help you enjoy your mobile without being tied to a contract.

  • Ofcom to consult on banning mid-contract price hikes

    Ofcom to consult on banning mid-contract price hikes

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    Staff

    Media and telecoms regulator Ofcom is to consult on giving how consumers better protection against unexpected price rises within fixed-term landline, broadband and mobile phone contracts. Ofcom says a review carried out earlier this year “into the fairness of certain contract terms has identified a number of issues” with current rules and flagged up the…

  • EE confirms 4G network launch date

    EE confirms 4G network launch date

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    Staff

    The UK’s first 4G mobile data services will launch on 30 October, network operator EE has confirmed. 4G provides mobile data speeds far faster than existing 3G services. Communications regulator Ofcom has allowed EE to use existing bandwidth to offer 4G while rivals must wait for additional capacity to be auctioned before they can launch…

  • UK Phone 5 only available on 4G from EE

    UK Phone 5 only available on 4G from EE

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    Staff

    EE will be the only UK network capable of selling Apple’s iPhone 5 as a 4G device. Although Vodafone, 3, O2 Orange and T-Mobile will be offering the handset from September 21, only EE is currently able to offer 4G whcih gives ‘superfast’ mobile broadband speeds. EE, formerly Everything Everywhere, is the parent company of…

  • EE to offer UK’s first 4G services

    EE to offer UK’s first 4G services

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    Staff

    Everything Everywhere, the parent company of Orange and T-Mobile, has rebranded as EE and says it will offer its new 4G services exclusively through the new brand. The new brand will co-exist alongside Orange and T-Mobile. Last month Ofcom allowed the company to launch 4G mobile data services using its existing bandwidth. Other networks must…

  • Ofcom introduces ‘fairer and more consistent’ telecoms complaints code

    Ofcom introduces ‘fairer and more consistent’ telecoms complaints code

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    by

    Staff

    Phone and broadband customers should get an “improved experience” when making complaints under new measures introduced by telecoms regulator Ofcom. Customers unable to resolve disputes with their landline, mobile phone and broadband providers can seek help from independent Alternative Dispute Resolution schemes. Using these ADR schemes is free to customers and Ofcom currently approves the…