• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

SEENIT

TV, Film, Broadband, Pay-TV, Games, Computing and Tech | News, Comment & Reviews

  • NEWS
  • FEATURES
  • ADVERTISE
  • Twitter

TalkTalk tops Ofcom’s broadband and fixed line complaints

March 22, 2012 - Martin Hoscik@seenituk

Communications regulator Ofcom says TalkTalk was the most complained about provider of landline and broadband services between October to December 2011, though the number of complaints against the firm has fallen since the first quarter of the year.

Ofcom publishes a quarterly complaints report “to provide useful information for consumers, and also to incentivise telecoms providers to improve their performance.”

The regulator says it received 0.78 complaints per 1,000 landline TalkTalk customers during the period, which it says were “largely” related to billing and customer service.

The firm’s broadband service attracted 0.61 complaints per 1,000 customers, which were largely driven by line faults and other service issues.

Ofcom says Virgin Media was the last complained about provider for both services fir the same period.

Responding to the Ofcom report a TalkTalk spokesperson said: “We’re pleased that Ofcom saw less than half as many complaints about our broadband service than this time last year.

“While there will always be variations in the quarterly data we are confident that the long term trend is positive – fewer complaints, more calls being resolved first time and improving customer service. There is more work to do but we are confident that the measures we’ve put in place are paying dividends.”

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to share on Tumblr (Opens in new window)
  • Click to share on Pinterest (Opens in new window)

Tagged With: TalkTalk, Telecoms

Blu-ray and Gaming Top Buys

Lionsgate to release Anthony Hopkins and Anson Mount’s The Virtuoso next month

The complete Indiana Jones movie series is getting a 4K Blu-ray release

Eureka to release Sammo Hung’s Encounter Of The Spooky Kind on Blu-ray

RECENT

Prime Video commissions Paul Pogba docuseries

Wonder Woman 1984 retains top spot in Official Film Chart

Serena Williams signs TV deal with Amazon

Hat Trick International sells Lucy The Human Chimp to HBO Max

Popular

MPs urge ministers to guarantee PSB prominence on streaming devices

Apple TV+ is coming to Google TV

New Django series is coming to Sky and CANAL+

BBC, ITV and Channel 4 announce plans to merge Digital UK and Freesat

Featured

Ofcom calls for greater social and geographic diversity in TV and radio

BT Sport app now available on Now TV devices

StarzPlay is now available from Rakuten TV

Britbox – What does the new UK-centric streaming service offer?

ADVERTISE ON SEENIT

We’re pleased to offer a number of advertising opportunities to high quality brands including sponsored content, competitions and advertising placements.

Please contact us for details.

MORE FROM US

Copyright © 2021 · All Rights Reserved · Contact Us · Copyright · Terms of Use · Privacy Policy