Communications regulator Ofcom says TalkTalk was the most complained about provider of landline and broadband services between October to December 2011, though the number of complaints against the firm has fallen since the first quarter of the year.
Ofcom publishes a quarterly complaints report “to provide useful information for consumers, and also to incentivise telecoms providers to improve their performance.”
The regulator says it received 0.78 complaints per 1,000 landline TalkTalk customers during the period, which it says were “largely” related to billing and customer service.
The firm’s broadband service attracted 0.61 complaints per 1,000 customers, which were largely driven by line faults and other service issues.
Ofcom says Virgin Media was the last complained about provider for both services fir the same period.
Responding to the Ofcom report a TalkTalk spokesperson said: “We’re pleased that Ofcom saw less than half as many complaints about our broadband service than this time last year.
“While there will always be variations in the quarterly data we are confident that the long term trend is positive – fewer complaints, more calls being resolved first time and improving customer service. There is more work to do but we are confident that the measures we’ve put in place are paying dividends.”
