Ofcom
-
EE slapped with £2.7m fine after mis-billing thousands of customers
—
by
Mobile firm EE has been fined £2.7m after it overcharged tens of thousands of customers who contacted its customer services number.
-
EE completes migration of customer service to UK and Ireland
—
by
The mobile network pledged to ‘on-shore’ jobs in a bid to boost customer service levels. EE’s fulfilment of the undertaking has involved creating 1,000 new jobs across its North Tyneside, Darlington, Plymouth and Merthyr Tydfil sites.
-
Government confirm Sir David Clementi to be new BBC Chair
—
by
Sir David’s appointment will be confirmed following an appearance before Parliament’s Culture Media and Sport select committee later this month.
-
Court told TalkTalk ‘only has 125,000 paying TV subscribers’
—
by
The number of TalkTalk customers paying a regular monthly subscription for TV channels could be as low as 125,000 according to evidence recently heard by the Competition Appeals Tribunal.
-
Another 500 UK jobs created as BT seeks to banish reputation for poor customer service
—
by
BT has announced plans to recruit a further 500 customer service staff in the UK and Ireland as it steps up efforts to reduce customer complaints and improve service levels.
-
Ofcom orders BT to split Openreach into legally distinct business
—
by
In July the regulator published a list of competition concerns which it asked BT to address by agreeing to new governance arrangements for Openreach.