Ofcom
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Ofcom seeks views on telecoms and digital market shake-up
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The suggestion most likely to dominate headlines is to force the separation of BT’s Openreach division which is used by the majority of phone and internet providers to supply customers.
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How Virgin Media is trying to blame BT for hiking up its prices
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Virgin Media has artificially lowered the price sports fans will pay to watch the content they want to see by splitting the costs with people who have zero interest in European football, then claimed to be keeping costs low.
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How to get your mobile unlocked and how much it’ll cost – the OFFICIAL answer from Ofcom
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To make things as simple as possible, telecoms regulator Ofcom has put together a handy guide how to get your mobile network to unlock your handset and how much it’ll cost you.
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BT calls for Ofcom to review Sky’s pay-TV ‘dominance’
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The head of BT’s consumer arm has urged telecoms and media regulator Ofcom to expand its review into the UK’s telecoms market to cover pay-TV firms. The call from John Petter comes just weeks after Sky slammed the performance of BT’s Openreach division and urged regulators to consider forcing its sale.
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EE fined £1m over customer complaints failings
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An investigation by the media regular revealed that the EE was failing to tell customers about its alternative dispute resolution scheme or that they could request a ‘deadlock’ letter entitling them to seek help from the arbiter.
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Sky slams BT’s Openreach reliability and performance
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Pay-TV and broadband giant Sky has slammed the performance of BT’s Openreach division, saying it regularly misses hundreds of appointments month and leaves thousands more customers with incomplete jobs.