Ofcom
-
How to get your mobile unlocked and how much it’ll cost – the OFFICIAL answer from Ofcom
—
by
To make things as simple as possible, telecoms regulator Ofcom has put together a handy guide how to get your mobile network to unlock your handset and how much it’ll cost you.
-
BT calls for Ofcom to review Sky’s pay-TV ‘dominance’
—
by
The head of BT’s consumer arm has urged telecoms and media regulator Ofcom to expand its review into the UK’s telecoms market to cover pay-TV firms. The call from John Petter comes just weeks after Sky slammed the performance of BT’s Openreach division and urged regulators to consider forcing its sale.
-
EE fined £1m over customer complaints failings
—
by
An investigation by the media regular revealed that the EE was failing to tell customers about its alternative dispute resolution scheme or that they could request a ‘deadlock’ letter entitling them to seek help from the arbiter.
-
Sky slams BT’s Openreach reliability and performance
—
by
Pay-TV and broadband giant Sky has slammed the performance of BT’s Openreach division, saying it regularly misses hundreds of appointments month and leaves thousands more customers with incomplete jobs.
-
Big changes coming in how freephone and competition numbers are charged
—
by
From Wednesday all UK mobile and fixed-line phone users will be able to call freephone (0800 and 0808) numbers without charge. On the same day phone companies will need to change how they display the cost of calling numbers starting with 084, 087, 09 and 118 to ensure users understand how much their phone provider…
-
New rules on phone and broadband switching come into effect
—
by
From this week, responsibility for cancelling existing contracts and ensuring the smooth transfer of all services becomes the responsibility of the new provider rather than the customer. The change follows Ofcom research which suggested some consumers experienced difficulties and delays getting their existing provider to request to enact requested cancellations and changes.