Ofcom
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Another 500 UK jobs created as BT seeks to banish reputation for poor customer service
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BT has announced plans to recruit a further 500 customer service staff in the UK and Ireland as it steps up efforts to reduce customer complaints and improve service levels.
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Ofcom orders BT to split Openreach into legally distinct business
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In July the regulator published a list of competition concerns which it asked BT to address by agreeing to new governance arrangements for Openreach.
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BT names Chairman of new Openreach board
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BT has appointed former Ofcom board member Mike McTighe as the first Chairman of Openreach, the division which manages the UK’s largest fixed line phone and broadband network.
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BT’s AMC channel to introduce subtitles from 2017
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The channel shows a host of major US dramas including Fear The Walking Dead and Into the Badlands but currently doesn’t offer subtitles, meaning shows are inaccessible to many viewers with hearing problems.
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Vodafone fined £4.6 million after regulator discovers “serious and sustained breaches” customer service failures
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Vodafone has been fined £4.6m after telecoms regulator Ofcom ruled it had subjected customers to “serious and sustained breaches of consumer protection rules”.
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Government confirms BBC must disclose top presenter pay
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The new charter follows publication earlier this year of a Government White Paper setting out reforms of the BBC’s governance which will now be split between a new board and media regulator Ofcom.