Telecoms

  • TalkTalk seeks to boost customer service with new CRM platform

    TalkTalk seeks to boost customer service with new CRM platform

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    Staff

    TalkTalk has announced plans to axe its various legacy customer service systems and migrate to the Kraken customer management platform. The ISP says the switch will serve its ambition to “deliver a more customer-friendly offering”. Kraken which is widely used by UK utility companies including Octopus Energy, EDF Energy, Severn Trent, a single universal model…

  • BT to hire 600 graduates and apprentices

    BT to hire 600 graduates and apprentices

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    Staff

    The new roles will be based at the group’s offices in Belfast, Birmingham, Bristol, Cardiff, Darlington, Ipswich, Leeds, London, Manchester, Sheffield, and Warrington.

  • BT to sell Irish wholesale and enterprise unit

    BT to sell Irish wholesale and enterprise unit

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    Staff

    BT has struck a deal to sell its Irish wholesale and enterprise business unit to Speed Fibre Group.

  • Sky sets out 2025 TV and broadband price rises

    Sky sets out 2025 TV and broadband price rises

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    Staff

    TV and broadband customers will see prices rise “by an average of 6.2%” from April.

  • EE reveals February 2025 deals on broadband, TV and mobile

    EE reveals February 2025 deals on broadband, TV and mobile

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    Staff

    Savings are available on smart watches, tablets, iPhone and handsets from Samsung and Google.

  • Amazon’s Kuiper secures Ofcom licence

    Amazon’s Kuiper secures Ofcom licence

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    Staff

    Ofcom has granted an earth station network licence to Amazon’s Kuiper satellite broadband service. This decision means Kuiper will be authorised to provide satellite connectivity services such as high speed, low latency broadband to customers in the UK. Kuiper is permitted to operate in Ka band frequencies between 27.5-27.9405 GHz, 28.4545-28.9485 GHz, and 29.5-30 GHz. Separate…