Launched in 2016 following BT’s purchase of Pelipod, the lockers allow essential supplies to be stored out in the field, ending the need for engineers and other workers to visit stock locations and distribution centres.
Each of the lockers is accessed via a unique code which is associated with specific users, drivers and parcels.
As well as reducing travelling time, thereby increasing the amount of time engineers have to work on site, the lockers also help organisations reduce fuel costs and usage, creating greener, more sustainable businesses.
BT says the service has helped it solve “a key logistics challenge” for EDF Energy, one of its biggest customers, which has been using the lockers to assist its rollout of smart meters.
Steve Maddison, General Manager at Final Mile, said: “We know from our experiences with our own field service engineers, as well as our external customers, that fast, reliable delivery of parts and equipment is critical to customer service.
“BT’s Final Mile service offers a flexible model which makes life easier for engineers, improves customer service and reduces costs.
“We know Final Mile works because we’ve tested it with one of the largest field engineering workforces in the UK – our own. Final Mile is completely flexible. You can use our sites, put boxes and lockers on your sites, or opt for a combination of both.”