Ofcom
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BT says sorry after complaint numbers spike
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Ofcom’s latest complaints bulletin showed that in the three-month period covering July to September 2015, BT was the most complained about of all UK pay-TV operators with 25 complaints per 100,000 customers.
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Channel 4 brings catch-up subtitles to iPad and iPhone app
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Channel 4 has added subtitles to its iPad and iPhone catch-up app, All 4. The move means deaf and hearing impaired TV fans can more easily enjoy their favourite Channel 4 shows while on the move.
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Ofcom scraps rules forcing sale of Sky Sports to rival pay-TV firms
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In 2010 the regulator introduced a ‘wholesale must-offer’ obligation to ensure that sports fans could watch major competitions regardless of their chosen platform. The move was prompted by concerns that Sky could have motive to withhold its channels from rials in order to dominate the market for pay sports.
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BT’s Openreach vows to boost service levels
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Complaints from rival ISPs have increased in the past few months as some seek to use BT’s impending purchase of EE to force Openreach to be split from the rest of BT.
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Subtitles: Can TV broadcasters do more to ensure that hearing-impaired people are fully catered for?
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There’s a huge need for subtitles to be improved so that those who are hearing-impaired and need subtitles can enjoy their favourite shows.
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Regulator unveils proposals to simplify switching mobile providers
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The proposals mimic the regulator’s recent introduction of a similar system – known as ‘gaining provider led’ switching – for moving between phone and broadband providers.