YouView users have reacted angrily after a software update increased the prominence of broadband provider branding on their set top boxes.
The platform is a partnership between the UK’s free to air broadcasters, plus ISPs BT and TalkTalk who use it as the basis for their pay-TV services.
While the majority of the approximately 3m boxes currently in homes are supplied on a subsidised basis by the two ISPs, an unknown number of users have paid up to £200 to purchase a box outright from high street and online retailers.
Irrespective of their origins, boxes connected to either of the two ISP networks have always displayed their logo on the menu bar but the ‘next generation’ software currently being rolled out increases the prominence of this branding, prompting complaints from many users.
In addition to gripes about the ISP branding, the removal of existing features such as the ability to hide channels has also sparked complaints, as has a move away from a text-based list of recordings to a thumbnail approach which some users complain is difficult to navigate,
YouView says it’s taking feedback on board and that the missing features will be restored in a later update.