BT says it expects to lose TV customers as a result of its decision to switch off older set top boxes, and has warned that this will affect net growth figures for the next quarter.
As revealed by SEENIT in January, the firm is migrating customers away from its legacy Vision platform to its new YouView set top boxes.
The switch off got underway at the end of April when customers lost access to some catch-up content, with further content due to be pulled in the coming weeks.
Affected customers have been offered a free upgrade to a new YouView box, but in its latest market update, BT warned that the switch was expected to “adversely impact our net additions as some customers may choose to cease service rather than move platform.”
The firm also says the introduction of charges for BT Sport from August could also impact customer numbers and the amount of revenue it generated from each user as some customers could downgrade their packages to escape the charge.
In the quarter ending March 31st, BT added 11,000 new TV customers, taking its total base to 1.7m.