Virgin Media are to dedicate “more” resources to spotting errors in the programme guide for their TiVo set top box according to a staff post on the company’s official support forum.
The cable firm bills the TiVo as ‘the best’ way to watch and record TV.
A much touted feature is the ability to create wish lists for cast and production team members which the TiVO then uses to record future programmes.
Inaccurate ‘meta data’ can cause these wish list and series link recordings to fail, prompting angry posts on the support forum.
According to the TiVo’s programme guide, this week’s Doctor Who was to star William Hartnell, Patrick Troughton, Jon Pertwee and Tom Baker instead of current lead actor Matt Smith. That error, subsequently fixed, was seemingly the reason Saturday’s episode initially failed to appear as a planned recording for TiVo users with a series link for the BBC One drama.
Virgin Media has been asking subscribers to file an online report when they spot errors in the EPG data.
Posting on Virgin’s support forum, one staff member told users: “I am aware that we are dedicating more VM resource towards spotting errors”
The post suggests the need for users to proof-read the EPG will soon be over, the author writes: “as you know that we outsource the management of our EPG data, we don’t want you as customers to be the ones to have to spot these things.
“It’s our job to provide you a TV service that entertains you, and that’s all we want you to do when you are using TiVo.”