Phone, broadband and mobile customers can now see how well their current and potential suppliers serve customers thanks to an interactive online tool launched by Ofcom today.
Using data from Ofcom’s first ‘Comparing Service Quality’ report, the checker shows how different providers rate for answering customer calls, handling complaints, and reliability of their services.
The data draws on a combination of consumer research and complaints figures, as well as statistics obtained directly from providers.
Ofcom says the data will help inform consumers who are shopping around for a new provider.
Sharon White, Ofcom Chief Executive, said: “We’re determined to help bring about a service revolution in the telecoms sector, where consistency and excellence become the norm, and customers always come first.
“Today we want to shine a light on how different providers perform, and are challenging the industry to up its game on customer service.
“We’ll be monitoring closely to ensure industry service standards are raised.”