Virgin Media’s TiVo customers will have to wait until at least April before they can access BBC Red Button services, according to support staff.
The TiVo launched in the UK lacking basic features such as Red Button and reminders and unable to search Virgin Media’s on demand music library.
Posting on the official Virgin Media TiVo forum, staff have told customers: “We’ve been working with the BBC to launch Red Button services on TiVo and we’re hoping to start the roll out in April.”
Earlier posts had suggested a March launch date. Some users have reported being told early last year that these basic services would be introduced “soon”.
Users previously complained at having to proof read the programme guide where errors could lead to failed recordings.
In order for the cable company and its partners to resolve the EPG errors, customers were required to submit an online error report and correction.
Last month Virgin finally confirmed reminders would be coming to the box with a future software update.
Customers can now access Sky Sports interactive content.
The company initially claimed the TiVo offered all the same features as its V+ HD recorder, a claim later removed from its website after complaints.
The Advertising Standards Authority recently banned an advert for the TiVo and warned Virgin Media “to ensure claims that were likely to be interpreted as factual and appeared in testimonials were not misleading or likely to mislead.”
The ASA has previously carried out informal interventions and asked Virgin to alter three other adverts and online claims.