Tonight’s Channel 4 Dispatches went undercover with two of the UK’s largest private parcel and post operators and emerged with tales which justify the suspicion and cynicism many of us harbour towards the sector.
Next time you’re dealing with a company which insists its couriers always behave impeccably you might want to push them in the direction of this press release from Channel 4.
Having experienced truly dire service from most of the big names as a parcel recipient, when sending an item I always look for a local independent courier to deliver the item.
As with many sectors, the direct connection between getting it right and getting paid means your local man with the van is far more likely to turn up on time and get the package there in one piece.
He’s also far less likely to be caught discussing how to ebay the box’s contents.
For the full horror story tune into Secrets of Your Missing Mail: Channel 4 Dispatches, Monday 29th April at 8pm or watch on 4oD.