Telecoms
-
BT to expand role of AI in boosting customer service experience
—
by
The group’s flagship mobile and broadband brand has been using AI products Sprinklr to power its virtual assistant (VA) Aimee which can help customers with a range of billing and support queries.
-
VOXI Mobile adopts eSIM
—
by
eSIM the need to wait for a courier to deliver a physical card, meaning customers who are new to a network can get up and running much quicker.
-
Ofcom: UK likely to meet gigabit broadband target
—
by
The UK is on track to meet the Government’s target for 85% of homes to have access to a gigabit-capable broadband connection by 2025 according to Ofcom.
-
CMA clears Vodafone / Three merger
—
by
The UK’s competition regulator has approved the £16bn merger of Three and Vodafone subject to a series of binding commitments.
-
App helps Openreach slash missed full-fibre installation appointments
—
by
Previously end-users needing to amend the date or time of their appointment could only do so via a text service which only offered limited options.
-
New EE mast boosts 4G coverage on Skye
—
by
According to the network, the benefits include improved safety in remote locations where lone workers or tourists might need emergency assistance.